Cancellation, Return & Shipping Policy

Our Cancellation, Return & Shipping Policy

This policy outlines the terms related to order cancellation, returns, refunds, and shipping for parts sourced through our platform.

1. Order Cancellation

Orders may be canceled only under the following conditions:

  • Before the order is confirmed with the supplier
  • Before the part has been shipped

Once an order has been processed or dispatched, cancellation may not be possible.

To request a cancellation, please contact us immediately with your order details.

2. Shipping Policy

  • Parts are shipped through third-party suppliers and logistics partners across the United States
  • Shipping timelines may vary depending on part availability, location, and delivery address
  • Estimated delivery time will be shared once the order is confirmed
  • Delays caused by suppliers, carriers, or external factors are beyond our control

Customers are responsible for providing accurate shipping details at the time of order.

3. Return Policy

Returns may be accepted under the following conditions:

  • The part received is incorrect or does not match the confirmed order
  • The part is damaged during shipping
  • The issue is reported within the specified return window (if applicable)

To initiate a return, customers must contact us with:

  • Order details
  • Description of the issue
  • Supporting images (if required)

Returns are subject to supplier approval.

4. Refund Policy

Refunds are processed only after:

  • The returned part is received and inspected
  • The supplier confirms eligibility

Refund conditions:

  • Approved refunds will be issued to the original payment method
  • Processing time may vary depending on the payment provider
  • Shipping and handling charges may be non-refundable unless the issue is due to supplier error

5. Non-Returnable / Non-Refundable Situations

Returns or refunds may not be accepted if:

  • The part has been installed, used, or modified
  • The order was placed incorrectly by the customer
  • The part matches the original request but is no longer needed
  • The return request is made after the allowed time period

6. Contact for Support

For any cancellation, return, or refund request, please contact us with complete details:

  • Name
  • Order information
  • Part requested

Our team will review your request and assist you accordingly.

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